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Frequently Asked Questions

I hope you will find your answer(s) below to some Frequently Answered Questions.   Please feel free to email me if your question is not answered below.

BOOKING A SESSION

What types of sessions to you take?

I only take newborn and high school senior sessions year round.  I do offer mini sessions once a year in the fall for families and children.  That information will be listed in July of each year.  For high school senior information, please click HERE.

When is the best time to book a session?

Session dates are limited and do fill up months in advance.  To book your newborn session, it is best to contact me while you are pregnant.  We want to tentatively get you on the schedule.  The actual session should take place between 6-12 days of birth.

How do I book a session?

You may email or use the Contact form on the menu bar above to set up a session.  Newborn sessions are only scheduled on Saturday or Sunday mornings, preferrably beginning at 9:30 a.m.

Can all my children be in the photos with my newborn?

My newborn sessions are only for your newborn.  I have found that having siblings at the session tends to stress mom and the baby.  Younger siblings are hit or miss in their cooperation.   Since your newborn is typically under two weeks old when they come for their session, for safety reasons siblings are asked to not attend the session.

What do I have to pay upfront?

The creative fee of $100 is due to secure your session.  This ensure that we are both committed to your session date.  The session fee is non-refundable, but can be transferred to another session in the case of an emergency.

PRICING AND PRODUCTS

What are your prices?

You can find basic information on the Pricing Page.

Do you offer digital files?

Yes.  This is now a digital world.    Digital files are offered with a print release that allow you to print your images up to 8×12.

How do I purchase prints?

I do offer collections as well as a la cart items.

Do you release copyright?

No I do not.  Many have a misconception of what copyright is.  Most photographers do not release their copyright but do allow clients to print their images.

IMAGES, ORDERING AND PAYMENT

When and where will I see my images from our session?

Within two weeks of our session, your images will be uploaded for your review.  You will receive an email once they are ready with the link to your gallery.  You may share your gallery with any family and friends you wish.  It is password protected so any family and friends will need to create an account as well and you will have to provide them with the access code, as I will only provide it to you, the client.

How do I order?

Once you are in your gallery, you will see all of the options for ordering.

Once I order, when do I get my pictures?

Once your order and payment are received, you will receive your items within two weeks.  The exception being any albums or boutique items that may require additional time.  I will let you know if any items will take longer than two weeks.

What forms of payment are accepted?

You may pay via Paypal through your check out cart.  You may also call and make payment via mastercard/visa over the telephone.   You may also pay by check.  There is a $25 fee added to your order for any returned checks.  I do accept payment plans for orders over $800, however your order is not released until payment is made in full.

BUSINESS HOURS AND CONTACT INFORMATION

I do not have set business hours.   However, I do respond to emails each evening.   Emails are returned within 24 hours.   Phone calls are typically returned between 3-4 pm each day.

You may contact me by telephone at  214.673.7560 or email:  jolie@joliestarrett.com